Your rights with respect to your personal data
Right to request deletion of the data — Request to delete
You can ask for the deletion of your personal information. If you ask us to
delete your personal information, we will respect your request and delete your
personal information, subject to certain exceptions provided by law, such as
(but not limited to) the exercise by another consumer of his or her right to
free speech, our compliance requirements resulting from a legal obligation, or
any processing that may be required to protect against illegal activities.
Right to be informed — Request to know
Depending on the circumstances, you have a right to know:
whether we collect and use your personal information;
the categories of personal information that we collect;
the purposes for which the collected personal information is used;
whether we sell or share personal information to third parties;
the categories of personal information that we sold, shared, or disclosed
for a business purpose;
the categories of third parties to whom the personal information was sold,
shared, or disclosed for a business purpose;
the business or commercial purpose for collecting, selling, or sharing
personal information; and
the specific pieces of personal information we collected about you.
In accordance with applicable law, we are not obligated to provide or delete
consumer information that is de-identified in response to a consumer request or
to re-identify individual data to verify a consumer request.
Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights
We will not discriminate against you if you exercise your privacy rights.
Right to Limit Use and Disclosure of Sensitive Personal Information
We do not process consumer's sensitive personal information.
Upon receiving your request, we will need to verify your identity to determine
you are the same person about whom we have the information in our system. These
verification efforts require us to ask you to provide information so that we can
match it with information you have previously provided us. For instance,
depending on the type of request you submit, we may ask you to provide certain
information so that we can match the information you provide with the
information we already have on file, or we may contact you through a
communication method (e.g.,
phone or email) that you have
previously provided to us. We may also use other verification methods as the
We will only use personal information provided in your request to verify your
identity or authority to make the request. To the extent possible, we will avoid
requesting additional information from you for the purposes of verification.
However, if we cannot verify your identity from the information already
maintained by us, we may request that you provide additional information for the
purposes of verifying your identity and for security or fraud-prevention
purposes. We will delete such additionally provided information as soon as we
finish verifying you.
Other privacy rights
You may object to the processing of your personal information.
You may request correction of your personal data if it is incorrect or no
longer relevant, or ask to restrict the processing of the information.
You can designate an authorized
agent to make a request under
the CCPA on your behalf. We may deny a request from an
agent that does not submit
proof that they have been validly
to act on your behalf in
accordance with the CCPA.
You may request to opt out from future selling or sharing of your personal
information to third parties. Upon receiving an opt-out request, we will act
upon the request as soon as feasibly possible, but no later than fifteen
(15) days from the date of the request submission.
To exercise these rights, you can contact us
by email at
by calling toll-free at
or by referring to the contact details at the bottom of this document. If you have a
complaint about how we handle your data, we would like to hear from you.
11. DO VIRGINIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
Yes, if you are a resident of Virginia, you may be granted specific rights
regarding access to and use of your personal information.
Virginia CDPA Privacy Notice
Under the Virginia Consumer Data Protection Act (CDPA):
means a natural person who is a
resident of the Commonwealth acting only in an individual or household context. It
does not include a natural person acting in a commercial or employment context.
means any information that is linked
or reasonably linkable to an identified or identifiable natural person.
does not include de-identified data
or publicly available information.
"Sale of personal data"
means the exchange of personal data
for monetary consideration.
If this definition "consumer"
applies to you, we must adhere to
certain rights and obligations regarding your personal data.
The information we collect, use, and disclose about you will vary depending on how
you interact with Vergence Solutions, LLC and our
Services. To find out more, please visit the following links:
Your rights with respect to your personal data
Right to be informed whether or not we are processing your personal data
Right to access your personal data
Right to correct inaccuracies in your personal data
Right to request deletion of your personal data
Right to obtain a copy of the personal data you previously shared with us
Right to opt out of the processing of your personal data if it is used for
targeted advertising, the sale of personal data, or profiling in furtherance of
decisions that produce legal or similarly significant effects (
Vergence Solutions, LLC has not sold any personal data to
third parties for business or commercial purposes.
Vergence Solutions, LLC will not sell personal data in the
future belonging to website visitors, users, and other consumers.
Exercise your rights provided under the Virginia CDPA
More information about our data collection and sharing practices can be found in this
If you are using an authorized
agent to exercise your rights, we may
deny a request if the authorized
agent does not submit proof that they
have been validly authorized
to act on your behalf.
We may request that you provide additional information reasonably necessary to
verify you and your consumer's request. If you submit the request through an
agent, we may need to collect
additional information to verify your identity before processing your request.
Upon receiving your request, we will respond without undue delay, but in all cases,
within forty-five (45) days of receipt. The response period may be extended once by
forty-five (45) additional days when reasonably necessary. We will inform you of any
such extension within the initial 45-day response period, together with the reason
for the extension.
Right to appeal
If we decline to take action regarding your request, we will inform you of our
decision and reasoning behind it.
If you wish to appeal our decision, please email us at
. Within sixty (60) days of receipt of an appeal, we
will inform you in writing of any action taken or not taken in response to the
appeal, including a written explanation of the reasons for the decisions. If your
appeal if denied, you may contact the
Attorney General to submit a complaint
12. DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we will update this notice as necessary
to stay compliant with relevant laws.
We may update this privacy notice from time to time. The updated version will be
indicated by an updated "Revised"
date and the updated version will
be effective as soon as it is accessible. If we make material changes to this
privacy notice, we may notify you either by prominently posting a notice of such
changes or by directly sending you a notification. We encourage you to review
this privacy notice frequently to be informed of how we are protecting your
13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may
email us at
or by post to:
Vergence Solutions, LLC
5670 Caito Drive
14. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT
Based on the applicable laws of your country,
you may have the right to request access to the personal information we collect
from you, change that information, or delete it.
To request to review, update, or delete your
personal information, please fill out and
data subject access request